Frequently Asked Questions

How can I contact you?

You can contact us in two ways:

Our Customer Support team will be happy to help you.

Where is Bealgnd from?

Bealgnd is a Spanish brand founded by Adrià Serra in 2021. Although our roots are in Spain, Bealgnd has a global presence and ships to customers worldwide.

How long does shipping take?

Once your order has been processed and dispatched, the estimated delivery times are:

  • UK orders: 6–10 business days.
  • European orders: 8–12 business days.
  • USA orders: 8–12 business days.
  • Other International orders: 10–15 business days.

Please note that orders require an additional 1–2 business days for processing. All orders include a tracking number, which will be sent to the email address provided at checkout once the order has been dispatched.

For further information, please visit our Shipping, Exchanges & Returns page.

Where are your products shipped from?

Bealgnd holds stock in different warehouses. Our main warehouse is located in Spain, where everything began. However, many orders are dispatched from our international logistics centres, allowing us to manage global demand and deliver our products to customers worldwide.

The warehouse used to fulfil your order may vary depending on product availability and your delivery destination.

Are your products high quality?

Quality has been one of our main priorities since the beginning. Our mission is to offer products that combine quality, exclusivity and a genuinely fair price. Every Bealgnd product is intentionally designed and carefully manufactured, with close attention to its materials, construction and finishing.

Can I exchange or return my order?

Yes. You have 30 days from receiving your order to request a return or exchange it for a different size or item.

Products must be unused, unworn and returned in their original condition, including all original tags, accessories and packaging. Return shipping costs are the customer's responsibility. Please note that items purchased on sale are not eligible for return or exchange.

Visit our Shipping, Exchanges & Returns page for the complete conditions.

How do I return an item?

Returns are quick and self-service through our returns portal. Just head to Start your return and follow the steps — you'll get all the instructions and the return address there. No emails needed.

Return shipping is paid by the customer (a flat fee of €4.95, deducted from your refund).