Shipping, Exchanges & Returns

Every order is processed within 1–2 business days after it's placed.

Orders placed on weekends or public holidays start processing the next business day.

Keep in mind: processing time and delivery time are counted separately — delivery begins once your order has shipped.

Once your order has been processed, it can no longer be canceled, as stated in the Terms and Conditions.

We ship worldwide.

Once your order has been processed and shipped, here's what to expect:

5–10 business days, depending on your destination.

These estimates are based on business days only — weekends and public holidays aren't included.

Delivery can occasionally take a little longer due to customs checks, local courier delays, peak periods, or other factors beyond our control. We'll always do our best to keep things moving as fast as possible.

Every order comes with a tracking number — no exceptions.

As soon as your order ships, you'll get a confirmation email with your tracking details, sent to the address used at checkout.

Tracking info can take a few hours to activate after you receive that email — that's completely normal.

You're responsible for entering complete and accurate shipping details at checkout.

Spotted a mistake in your address, or run into any other issue? Once an order has shipped, we cannot guarantee the address can be changed or the package rerouted.

If you experience any issues with the form, please contact our support team at support@bealgnd.com so we can fix the problem and help resolve your query.

*Please note that while the form is working correctly, emails sent instead of using it may not receive a response, as priority is given to requests submitted through the form.

Need a different size or color? You can request an exchange within 30 days of receiving your order.

Shipping costs to send the item back to our warehouse are the customer's responsibility, as accepted under our Terms & Conditions.

Changed your mind? You have 30 days from the day you receive your order to request a return.

No need to contact us first. All the information you need, including which products are eligible for return, is available in the form and kept up to date.

Before sending your item back, please make sure it meets the conditions listed in the form. If you send back a product that isn't eligible, or that is marked as non-returnable, we won't be able to process your return — this responsibility falls on the customer.

Once you have your return details, send your item back using the shipping method of your choice to the return address provided in the form, and share the tracking number with us once it's on its way.

Return shipping costs are the customer's responsibility, as agreed to under our Terms & Conditions.

When your return arrives, our team will inspect it to confirm it meets the conditions outlined in the return form. Once approved, we'll refund the full amount paid to your original payment method.

Refund timing depends on your order's status: if the product has already shipped, your refund is processed once it arrives at our warehouse and passes inspection. If you cancel before your order leaves our warehouse, refunds are faster, typically within 2–3 business days.