Envíos, Cambios y Devoluciones

At Bealgnd, we want getting your order — or sending it back — to be just as smooth as wearing it.

Here's everything you need to know about shipping, tracking, exchanges and returns, all in one place.

Shipping

Order Processing

Every order is processed within 1–2 business days after it's placed.

Orders placed on weekends or public holidays start processing the next business day.

Keep in mind: processing time and delivery time are counted separately — delivery begins once your order has shipped.

Once your order has been processed, it can no longer be canceled, as stated in the Terms and Conditions.

We ship worldwide.

Estimated Delivery Times

Once your order has been processed and shipped, here's what to expect:

5–10 business days, depending on your destination.

These estimates are based on business days only — weekends and public holidays aren't included.

Delivery can occasionally take a little longer due to customs checks, local courier delays, peak periods, or other factors beyond our control. We'll always do our best to keep things moving as fast as possible.

Order Tracking

Every order comes with a tracking number — no exceptions.

As soon as your order ships, you'll get a confirmation email with your tracking details, sent to the address used at checkout.

Tracking info can take a few hours to activate after you receive that email — that's completely normal.

Incorrect Shipping Information

You're responsible for entering complete and accurate shipping details at checkout.

Spotted a mistake in your address, or run into any other issue? Fill in your issue or inquiry here as soon as possible. Once an order has shipped, we cannot guarantee the address can be changed or the package rerouted.

If you experience any issues with the form, please contact our support team at support@bealgnd.com so we can fix the problem and help resolve your query.

*Please note that while the form is working correctly, emails sent instead of using it may not receive a response, as priority is given to requests submitted through the form.

Exchanges

Requesting an Exchange

Need a different size or color? You can request an exchange within 30 days of receiving your order. 

Fill in your request here and our team will guide you through the next steps, including item availability.

Shipping costs to send the item back to our warehouse are the customer's responsibility, as accepted under our Terms & Conditions

Returns

30-Day Return Guarantee

Changed your mind? You have 30 days from the day you receive your order to request a return.

How to Request a Return

Start your return here — no need to contact us first. All the information you need, including which products are eligible for return, is available in the form and kept up to date.

Before sending your item back, please make sure it meets the conditions listed in the form.

If you don't review this information beforehand and send back a product that isn't eligible, or that is marked as non-returnable, we won't be able to process your return — this responsibility falls on the customer.

Return Conditions

Once you have your return details, send your item back using the shipping method of your choice to the return address provided in the form, and share the tracking number with us once it's on its way.

Return shipping costs are the customer's responsibility, as agreed to under our Terms & Conditions

When your return arrives, our team will inspect it to confirm it meets the conditions outlined in the return form.

Once approved, we'll refund the full amount paid to your original payment method.

Refund timing depends on your order's status: if the product has already shipped, your refund is processed once it arrives at our warehouse and passes inspection — so timing depends on how long the return shipment takes to reach us.

If you cancel before your order leaves our warehouse, refunds are faster, typically within 2–3 business days, depending on your payment method.